The calls you never have time to make. Luna makes them.
Luna calls patients before their appointment, reschedules appointments when staff is out sick, and fills last-minute cancellations from the waitlist. All automatically, directly within your practice management software.
This is how Luna supports your dental clinic.
Waiting List
When a patient cancels the day before, Luna works down the waiting list right away and offers the open slot to the next patient, so it doesn't stay empty.
Appointment Reminders
To reduce FTAs, Luna calls ahead to confirm. If they need to reschedule, she handles it there on the call, so a forgotten booking never turns into an empty slot.
Patient Recall
When a check-up falls off the radar, it's easy for it to slip by unnoticed. Luna reaches out on your behalf, reminds patients it's time to come back in, and books the appointment right there on the call.
You set the rules. Luna follows them, call after call.
Luna only calls when and how you want her to. Which patients, which situations, which message, that's entirely up to you.
- You decide which situations trigger a call.
- What Luna says and offers is defined by your rules.
- Adjust the rules any time, no setup required.
Every call, tracked. Every outcome, visible.
Luna logs every outbound call, so you always know who was reached, what was confirmed, and what still needs a follow-up.
- See every call's outcome as it happens.
- Know exactly which slots got filled and which didn't.
- Spot patterns in cancellations and no-shows over time.
Does Luna sound like AI? Hear for yourself.
Three example calls, the kind your front desk handles every day. All managed by Luna.
Real-life conversation examples
Luna calls a patient who is overdue for her routine check-up. She explains it's been over a year since the last visit, asks about preferred timing, and books her in for a check-up accordingly.
Real-life conversation examples
Luna calls a patient to let him know his appointment must be moved as the dentist has called in sick. She finds out his preferred time of day and rebooks him for the soonest matching slot.
Real-life conversation examples
Luna calls a patient on the waiting list to offer a last-minute cancellation slot for the next day. As the slot can't be held, she gently prompts a quick decision, then confirms the booking and the short-notice cancellation fee.
Have a chat with Luna!
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Answers to the most important questions
Luna starts with a three-month probationary period, just like any new employee. This gives us plenty of time to see how Luna performs in day-to-day practice and to assess her.
Yes. Luna adapts completely to your requirements and books, reschedules, or cancels appointments. Thanks to her extensive experience in hundreds of clinics, Luna is also familiar with many rules and dependencies without needing to be taught them.
Luna filters every call according to your specifications. Relevant calls are prioritised and added to a task list that your team can access directly in their browser. You can also set up email notifications for specific issues.
No. All it takes is for incoming calls to be forwarded to Luna. Your patients dial the same number as before, and Luna answers the phone.
No, quite the opposite. As healthcare professionals, you are among the most understaffed occupational groups. Due to the ever-worsening staffing situation and demographic change, it is becoming increasingly difficult to ensure high-quality medical care. With Luna, we aim to take some of the pressure off healthcare staff so that they can focus on patient care. You don’t need to worry about your job because of Luna.
Yes. We consider data protection to be of the utmost importance. With Luna, we comply with the requirements of the UK GDPR, both in terms of data processing and data storage. Before you start using Luna, we will sign a data protection agreement with you to ensure the security and integrity of your patient data.
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