Every gap in your calendar is an opportunity Luna doesn't miss.
Luna reminds patients of upcoming appointments and fills last-minute cancellations from the waiting list, before a slot ever sits empty.
Your calendar, always working for you.
Waiting List
When a patient cancels the day before, Luna works down the waiting list right away and offers the open slot to the next patient, so it doesn't stay empty.
Appointment Reminders
To reduce FTAs, Luna calls ahead to confirm. If they need to reschedule, she handles it there on the call, so a forgotten booking never turns into an empty slot.
Patient Recall
When a check-up falls off the radar, it's easy for it to slip by unnoticed. Luna reaches out on your behalf, reminds patients it's time to come back in, and books the appointment right there on the call.
With Luna, your calendar fills itself, automatically.
Without Luna
A cancellation the day before leaves a slot empty with no time to fill it.
Patients who are overdue for a routine check-up simply fall off the radar until they call themselves, often much later.
Patients forget their appointment and simply don't show up, leaving an empty, unpaid slot.
Every unfilled slot from a FTA or late cancellation is lost revenue that can't be recovered.
Staff spend time on reminder calls and manually filling gaps instead of helping patients on site.
With Luna
Luna immediately works down the waiting list and fills the slot with another patient.
Luna reaches out proactively and books them straight back in.
Luna calls ahead to confirm, and reschedules on the spot if the patient can't make it.
Luna fills gaps fast enough that most cancelled slots get rebooked before they go to waste.
Luna handles reminders and gap-filling automatically in the background, no staff time needed.
With Luna A cancellation the day before leaves a slot empty with no time to fill it.
Luna immediately works down the waiting list and fills the slot with another patient.
Patients who are overdue for a routine check-up simply fall off the radar until they call themselves, often much later.
Luna reaches out proactively and books them straight back in.
Patients forget their appointment and simply don't show up, leaving an empty, unpaid slot.
Luna calls ahead to confirm, and reschedules on the spot if the patient can't make it.
Every unfilled slot from a FTA or late cancellation is lost revenue that can't be recovered.
Luna fills gaps fast enough that most cancelled slots get rebooked before they go to waste.
Staff spend time on reminder calls and manually filling gaps instead of helping patients on site.
Luna handles reminders and gap-filling automatically in the background, no staff time needed.
Does Luna sound like AI? Hear for yourself.
Three example calls, the kind your front desk handles every day. All managed by Luna.
Real-life conversation examples
Luna calls a patient who is overdue for her routine check-up. She explains it's been over a year since the last visit, asks about preferred timing, and books her in for a check-up accordingly.
Real-life conversation examples
Luna calls a patient to confirm his appointment for the next day. When he hesitates about the timing, she mentions the late-cancellation fee, and he decides to keep the slot after all.
Real-life conversation examples
Luna calls a patient on the waiting list to offer a last-minute cancellation slot for the next day. As the slot can't be held, she gently prompts a quick decision, then confirms the booking and the short-notice cancellation fee.
Have a chat with Luna!
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Answers to the most important questions
Luna starts with a three-month probationary period, just like any new employee. This gives us plenty of time to see how Luna performs in day-to-day practice and to assess her.
Yes. Luna adapts completely to your requirements and books, reschedules, or cancels appointments. Thanks to her extensive experience in hundreds of clinics, Luna is also familiar with many rules and dependencies without needing to be taught them.
Luna filters every call according to your specifications. Relevant calls are prioritised and added to a task list that your team can access directly in their browser. You can also set up email notifications for specific issues.
No. All it takes is for incoming calls to be forwarded to Luna. Your patients dial the same number as before, and Luna answers the phone.
No, quite the opposite. As healthcare professionals, you are among the most understaffed occupational groups. Due to the ever-worsening staffing situation and demographic change, it is becoming increasingly difficult to ensure high-quality medical care. With Luna, we aim to take some of the pressure off healthcare staff so that they can focus on patient care. You don’t need to worry about your job because of Luna.
Yes. We consider data protection to be of the utmost importance. With Luna, we comply with the requirements of the UK GDPR, both in terms of data processing and data storage. Before you start using Luna, we will sign a data protection agreement with you to ensure the security and integrity of your patient data.