Luna makes every first impression count.
Luna answers every call and ensures that new patients are well looked after right from their first point of contact.
Luna helps. In every situation.
First Impression
When new patients hit an answering machine or sit on hold, that's the impression they're left with. Luna picks up immediately for a warm, natural conversation, no waiting, no machine, just a great first impression from the very first call.
Peak Hours
When everyone calls at once, new patients who can't get through simply call the next clinic instead. Luna answers every call at the same time, so no new patient is ever lost to a busy line.
End-to-End Booking
Luna doesn't just take a message, she confirms every detail and books the appointment there and then, directly into your practice management system. No callbacks, no chasing, no manual follow-up needed.
Luna supports new patients from first call to first appointment.
Natural conversations
Luna sounds like a real receptionist on every call: warm, natural, never robotic.
Works directly in your system
Luna handles most patient calls herself: appointment bookings, follow-up questions, and reminders, all without your team having to pick up the phone.
No call is missed
Luna answers every call. During peak hours when the line is busy, outside office hours, at weekends. Always.
Full overview. Full control.
Luna automatically filters, prioritises and resolves patient enquiries. According to your rules. This gives you valuable insights into when patients call and why.
Operational in just a few hours
We take care of integration, configuration and go-live. You decide how Luna works for you.
First impressions aren’t formed in the dental clinic, but over the phone.
Without Luna
Everyone’s calling at the same time; new patients can’t get through and end up calling elsewhere.
New patients cannot get through if the line is busy.
An answering machine or waiting on hold doesn’t make a good impression.
Patients’ enquiries end up on the answering machine.
With Luna
Luna answers every call; no new patient is lost.
Luna picks up straight away and registers the new patient over the phone.
Patients get through straight away. No waiting, no answering machine.
Luna answers every call, even in the evenings and at weekends.
With Luna Everyone’s calling at the same time; new patients can’t get through and end up calling elsewhere.
Luna answers every call; no new patient is lost.
New patients cannot get through if the line is busy.
Luna picks up straight away and registers the new patient over the phone.
An answering machine or waiting on hold doesn’t make a good impression.
Patients get through straight away. No waiting, no answering machine.
Patients’ enquiries end up on the answering machine.
Luna answers every call, even in the evenings and at weekends.
Does Luna sound like AI? Hear for yourself.
Three example calls, the kind your front desk handles every day. All managed by Luna.
Real-life conversation examples
A new patient calls to enquire about an aligner consultation. Luna collects her details, confirms she'll be a self-funding patient, and books her in for an initial consultation at a time that suits her schedule.
Real-life conversation examples
An existing patient calls to check when his filling appointment is. Luna looks it up, and when he explains he's off sick that day, she reschedules him to a suitable slot the following week.
Real-life conversation examples
An existing patient calls to cancel her scale and polish appointment. Luna finds the booking, notices a linked check-up, and confirms both should be cancelled. As the patient is relocating, Luna logs the cancellations without offering a rebooking.
Have a chat with Luna!
Experience Luna live. Free of charge and without registration. We’ll give you a call.
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Answers to the most important questions
Luna starts with a three-month probationary period, just like any new employee. This gives us plenty of time to see how Luna performs in day-to-day practice and to assess her.
Yes. Luna adapts completely to your requirements and books, reschedules, or cancels appointments. Thanks to her extensive experience in hundreds of clinics, Luna is also familiar with many rules and dependencies without needing to be taught them.
Luna filters every call according to your specifications. Relevant calls are prioritised and added to a task list that your team can access directly in their browser. You can also set up email notifications for specific issues.
No. All it takes is for incoming calls to be forwarded to Luna. Your patients dial the same number as before, and Luna answers the phone.
No, quite the opposite. As healthcare professionals, you are among the most understaffed occupational groups. Due to the ever-worsening staffing situation and demographic change, it is becoming increasingly difficult to ensure high-quality medical care. With Luna, we aim to take some of the pressure off healthcare staff so that they can focus on patient care. You don’t need to worry about your job because of Luna.
Yes. We consider data protection to be of the utmost importance. With Luna, we comply with the requirements of the UK GDPR, both in terms of data processing and data storage. Before you start using Luna, we will sign a data protection agreement with you to ensure the security and integrity of your patient data.