Built for the healthcare sector.
Calls and messages to your clinic are sensitive. Luna meets the same standards your team does: UK GDPR compliant, hosted within the EEA and UK, end-to-end encrypted, with no AI training on your data. For us, data protection and IT security aren't an afterthought, they're built into the product from the ground up.
Security at a glance.
Hosting in the EEA and UK
All data is stored and processed exclusively within the EEA and UK.
Encryption & external penetration tests
End-to-end encryption, from transmission to storage. Our systems are regularly tested by external penetration tests.
Data processing under Article 28 UK GDPR
We process patient data solely on the practice's instructions, as their processor. Every practice signs the relevant data processing agreement with us before going live.
All subcontractors are ISO 27001 and SOC 2 certified
We work exclusively with partners who meet proven security standards.
No AI training using patient data
Data from calls is never used to train AI models. Your patient data remains your patient data.
UK GDPR representative appointed
In line with Article 27 of the UK GDPR, we have appointed a UK representative, giving UK clients and their patients a dedicated local point of contact.
Contact
Do you have any questions about data protection or security?
Our data protection team usually replies within two working days.
📩 legal@praxipal.com
🏢 PraxiPal GmbH · Scharnhorststr. 24 · 10115 Berlin
UK Representative (UK GDPR Article 27): EDPO UK Ltd
📩 EDPO’s online request form: https://edpo.com/uk-gdpr-data-request/
🏢 Unit 33, Waterside, Schooner Court, 44-48 Wharf Road, London, N1 7UX, United Kingdom
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