Luna. The AI receptionist for your medical practice.
Always available for patients and referring doctors. Luna records every enquiry with all the key details and forwards it to your team in a structured format. You decide what happens next.
Finally some peace and quiet at the reception.
Natural conversations
Luna sounds like a real receptionist on every call: warm, natural, never robotic.
Works directly in your system
Luna handles most patient calls herself: appointment bookings, follow-up questions, and reminders, all without your team having to pick up the phone.
No call is missed
Luna answers every call. During peak hours when the line is busy, outside office hours, at weekends. Always.
Full overview. Full control.
Luna automatically filters, prioritises and resolves patient enquiries. According to your rules. This gives you valuable insights into when patients call and why.
Operational in just a few hours
We take care of integration, configuration and go-live. You decide how Luna works for you.
The Luna feeling. No more patients dropping out.
Without Luna
Anyone who can’t get through will ring another medical practice. The patient is gone before they’ve even arrived.
Enquiries end up on the answering machine. A black box with no priority and no information. You have to ring back for every reply.
There’s a queue right up to the door. Patients need treatment and the phone keeps ringing.
With Luna
Luna is always available and responds to every enquiry straight away. No patient will drop out simply because nobody answers the phone.
Every enquiry comes with all the relevant details, the nature of the request and its status. A quick suggestion for an appointment via text message or email is all it takes, that’s it.
The reception area is becoming quieter. The team is dealing with enquiries because they have time, rather than being constantly busy answering the phone.
With Luna Anyone who can’t get through will ring another medical practice. The patient is gone before they’ve even arrived.
Luna is always available and responds to every enquiry straight away. No patient will drop out simply because nobody answers the phone.
Enquiries end up on the answering machine. A black box with no priority and no information. You have to ring back for every reply.
Every enquiry comes with all the relevant details, the nature of the request and its status. A quick suggestion for an appointment via text message or email is all it takes, that’s it.
There’s a queue right up to the door. Patients need treatment and the phone keeps ringing.
The reception area is becoming quieter. The team is dealing with enquiries because they have time, rather than being constantly busy answering the phone.
Does Luna sound like AI? Hear for yourself.
Three sample conversations, the kind that happen every day at any reception desk. Led by Luna.
Real-life conversation examples
An existing patient calls to book an appointment. Luna checks availability, suggests suitable times and books the appointment directly in the PMS.
Real-life conversation examples
A patient rings to enquire about her next appointment. Luna looks up the appointment in the system and, when the patient wants to cancel, Luna suggests new times and reschedules the appointment.
Real-life conversation examples
A patient calls to cancel a dental cleaning appointment. Luna sees that a check-up appointment has been booked alongside it and cancels that one as well.
Have a chat with Luna!
Experience Luna live. Free of charge and without registration. We’ll give you a call.
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Answers to the most important questions
Luna starts with a three-month probationary period, just like any new employee. This gives us plenty of time to see how Luna performs in day-to-day practice and to assess her.
Yes. Luna adapts completely to your requirements and books, reschedules, or cancels appointments. Thanks to her extensive experience in hundreds of clinics, Luna is also familiar with many rules and dependencies without needing to be taught them.
Luna filters every call according to your specifications. Relevant calls are prioritised and added to a task list that your team can access directly in their browser. You can also set up email notifications for specific issues.
No. All it takes is for incoming calls to be forwarded to Luna. Your patients dial the same number as before, and Luna answers the phone.
No, quite the opposite. As healthcare professionals, you are among the most understaffed occupational groups. Due to the ever-worsening staffing situation and demographic change, it is becoming increasingly difficult to ensure high-quality medical care. With Luna, we aim to take some of the pressure off healthcare staff so that they can focus on patient care. You don’t need to worry about your job because of Luna.
Yes. We consider data protection to be of the utmost importance. With Luna, we comply with the requirements of the UK GDPR, both in terms of data processing and data storage. Before you start using Luna, we will sign a data processing agreement with you to ensure the security and integrity of your patient data.